FAQS

What types of Payment do you accept? - We accept all major credit cards!

We recommend using these types of cards on all your transactions.

• Visa
• Mastercard
• American Express

Please note that all credit card payments are processed using 3D Secure (3DS), a payment authentication system to protect you against unauthorized use when you shop with us. One-Time Password (OTP) is sent to your mobile number for authentication. Please contact your issuing bank regarding your card's enrollment for OTP.

Product sizing varies between cuts and styles per item. Size information can be found on each product page. Unless otherwise specified, sizing is in inches and is taken with the item lying flat.

Please see our fabric care guide.

• Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
  
  
• Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
  
  
• Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
  
  
• Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
  
  
• Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.
  
  
• Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
  
  
• Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
  
  
• Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
  
  
• Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
  
  
• Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
  
  
• Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
  
  
• Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Where do you ship from?

Primarily, we ship out from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.

What are your shipping options? - Limited by volume.

Currently, we can only offer one standard shipping option. Please see our shipping section page for more detailed information on shipping times by zone.

I received 1 item, where is the rest? - (When there are separate packages for an order)

We're glad to hear your first package has arrived and hope you liked it.

Since you’ve ordered multiple items, our handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. This is the reason why these are being shipped out to you in separate packages on different timelines.

Your other items are surely in transit to your location!

Can I make change request or cancel my order after I've made a purchase on the website? - You can. 

We offer immediate order cancellation. If you change your mind, you have up to 12 hours to request order changes or cancel it after purchasing. All you need to do is to contact us at support@mildfits.com, we will cancel and refund you in full upon receipt of your cancellation request.

How do I exchange a damaged item? - Our Guarantee.

We're confident our premium curated product selection will meet or exceed your expectations.

Any damaged item requests will be reviewed and accepted within 12 days from the delivery of the package to your address, to guarantee customer expectations and ensure satisfaction of your purchases.

Once the request has been reviewed and approved, we will process the exchange of the item or offer a full refund.

Any requests raised beyond the 12 days will not be accepted.

To proceed, please contact our support team at support@mildfits.com and we will respond within 24 hours to assist with the process.